Leak Credit
Customers who experience an unusually high bill due to a leak may qualify for a credit if the leak was not known at the time and was repaired promptly once discovered.
To request a leak credit, customers must submit a completed Leak Credit Statement along with documentation showing the repair. This includes the approximate date the leak occurred, the date it was repaired, and copies of repair receipts or invoices.
The statement must be completed in full and notarized. Requests that are incomplete or missing documentation cannot be reviewed.
If approved, the credit will be calculated based on the customer's typical water usage over the previous 12 months.
Leak Credit Statement
Swimming Pool Credit
Customers filling a swimming pool may request a credit that removes sewer charges associated with the water used to fill the pool.
This credit may apply during initial pool construction or major maintenance that requires the pool to be drained and refilled.
To request this credit, customers must submit the required affidavit along with documentation verifying the pool's capacity. Water meter readings must be taken immediately before and after the pool is filled.
Requests must be submitted within 30 days after the pool is filled.
Pool Credit Affidavit
Sod Credit
Customers who install new sod may qualify for a temporary adjustment to their water bill during the 30-day establishment period.
To qualify, customers must install at least one pallet of sod, provide proof of purchase or installation, and complete a Water
Conservation Assessment with a CCUA technician.
Customers who receive reclaimed irrigation service are not eligible for this credit.
Requests must be submitted within 30 days after sod installation.
If you have questions about bill credits or eligibility requirements, please contact CCUA Customer Service for assistance.
Contact Us to Inquire about Sod Credit