How to Set Up or Transfer Water Service
Apply for New Residential Service
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Getting Started
Planning to move or into a new home? To ensure a smooth service connection, here is what you need to do:
- Submit your request at least two (2) business days before your desired connection date.
- After applying online, you will be contacted by a customer service representative to go over details of your new service.
- If you submit online but do not receive the application within seven (7) days of your requested start date, please contact us immediately.
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In-Person Application Checklist
If you prefer to apply in person, please bring the following:
- Valid driver’s license.
- A document showing your Social Security number (e.g., card, health insurance, pay stub, or tax document).
- Note on Reclaimed Water: If your residence uses reclaimed water for irrigation, you will also schedule a short (about 10-minute) cross-connection inspection at the time you apply; an adult must be present.
Prefer the in-person route? Visit our Customer Service office during business hours.
Apply for New Commercial Service
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What You Will Need
Commercial service has a few additional steps to match your business requirements. Use the online application link and be ready with supporting documents:
- IRS SS-4 form (business federal ID).
- Proof of business ownership or a fully executed lease.
- For new build-outs: Plumbing plans showing fixture units.
- For food or drink service: Menu copy, floor plan with seat count, and grease-trap information.
Timeline: Commercial applications are typically reviewed within 2 to 3 business days.
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Required Inspections
Additional inspections may be required to ensure safety and compliance:
- Backflow inspection (Contact our Backflow Prevention Administrator at (904) 213-2466).
- Cross-connection inspection for sites with reclaimed water irrigation (10 minutes; adult must be present).
- Interconnection inspection if your business is in a multi-unit building.
Transfer or Discontinue Service
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Transfers (Moving within our Service Area)
Timeline: Submit your transfer request at least two (2) business days before your desired service date.
- You will need to verify: your account name, service address, and your Social Security number (for residential) or EIN (for commercial).
- If you submit online, payment and the signed application must arrive within 20 days of your transfer date.
- Important: You must set the date service is discontinued at your old location. If service is requested more than 30 days after your old service ends, a new deposit may apply.
- If your new location has reclaimed irrigation water, you will schedule a cross-connection inspection (10 minutes) during the transfer process.
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Discontinuing Service (Cancellation)
For service cancellation, you will also need to give at least two (2) business days’ advance notice.
- You can discontinue service online or by phone. (Commercial accounts must use the phone number provided below).
- Please verify your name on the account and service address.
- Provide your forwarding address so we can mail your final bill or refund promptly.